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Returns & Refunds

Hassle-free returns with our customer-friendly policy. Your satisfaction is our priority.

How to Return an Item

Initiate Return

Log in to your account, go to "My Orders" and select "Return Item" for the product you wish to return.

Pack the Item

Pack the product securely in its original packaging with all accessories, tags, and documents.

Schedule Pickup

Choose a convenient pickup date and time. Our courier partner will collect the package from your doorstep.

Quality Check

Once received, our team will inspect the product within 2-3 business days.

Refund Processed

After approval, refund will be credited to your original payment method within 5-7 business days.

Return Policy by Category

Standard Toys

15 days return window

Unused and unopened
Original packaging
All tags attached
Full refund

Opened Items

7 days return window

Defective or damaged
Not as described
Missing parts
Full refund or replacement

Premium & Collectibles

3 days return window

Sealed condition only
Authentication seal intact
Original certificate
Full refund

Non-Returnable Items

Personalized or customized items
Gift cards and vouchers
Items marked as "Final Sale"
Products damaged due to misuse
Incomplete returns (missing parts/accessories)

Refund Timeline

Credit/Debit Card

5-7 business days

UPI Payments

2-3 business days

Net Banking

5-7 business days

Store Credit

Instant