Find answers to common questions about orders, shipping, returns, and more.
Standard shipping takes 5-7 business days. Express shipping (available in select cities) delivers within 2-3 business days. You'll receive tracking information via email once your order ships.
Currently, we only ship within India. We're working on expanding our international shipping options. Stay tuned for updates!
You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and changes may not be possible. Contact our support team immediately for assistance.
We offer free shipping on orders above ₹999. For orders below ₹999, a flat shipping fee of ₹99 applies. Express shipping costs an additional ₹149.
We offer a 15-day return policy for unopened items in original packaging. Opened items can be returned within 7 days if defective or not as described. Collectibles and premium items have a 3-day return window.
Log into your account, go to "My Orders," select the item you wish to return, and click "Return Item." Follow the prompts to schedule a pickup or get a drop-off label.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Yes! All our toys meet Indian safety standards (IS 9873) and many are also certified by international standards like ASTM and EN71. Each product page displays its safety certifications.
We have toys for all ages, from 0-2 years (infant toys) to 12+ years (advanced building sets and collectibles). Each product clearly displays the recommended age range.
Absolutely! We are authorized retailers for all the brands we carry. You can be assured of 100% authentic products with manufacturer warranty.
We accept all major credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and Cash on Delivery (COD) for orders up to ₹10,000.
Yes, we use 256-bit SSL encryption and are PCI-DSS compliant. We never store your complete card details on our servers.
Yes! No-cost EMI is available on orders above ₹3,000 for select credit cards. EMI options will be displayed at checkout if available for your card.